Refund policy
Returns & Exchanges
Please contact us at info@ilpiccolostudiodimaria.com within 5 days of delivery to request a return or exchange. You must provide your order number and proof of purchase.
Timeline: Once approved, items must be shipped back within 7 days of delivery.
Fees: For "change of mind" returns/exchanges, the buyer is responsible for return shipping costs, and a 7% restocking fee will be deducted from the refund.
Condition: Items must be returned in their original condition with packaging intact. The buyer is responsible for any loss in value if items are not returned in their original state.
Non-Returnable Items: All sales are final for the following items (unless they arrive damaged or defective):
* Custom or personalized orders.
* Handmade embroidery items.
* Items on sale.
* Gift cards.
Damages & Issues: Please inspect your order upon arrival. If an item is defective, damaged, or missing, contact us immediately at info@ilpiccolostudiodimaria.com with a photo of the product. You have 7 days from delivery to file a claim for a replacement or resolution.
Shipping & Delivery
Accuracy: Buyers are responsible for providing a correct shipping address. If an order is misdelivered or returned due to an inaccurate address, a full refund or replacement is not guaranteed.
Carriers: We use USPS/UPS. Delivery times vary based on location, weather, and seasonal volume.
Privacy Policy Il Piccolo Studio di Maria will not share or sell your personal information. Shipping, billing addresses, and contact details are used solely for order fulfillment.